My steps count in Optimity does not match my Apple Watch?

Optimity pulls data from Apple Health and not the Watch itself. Steps from the Apple Watch are synced automatically to Apple Health and then to Optimity. If you see a difference in the step count between Optimity and your Apple Watch, first check that your Apple Watch and Apple Health have the same step counts. If they don't, make sure that your Watch has the highest priority in Apple Health's steps data sources. See this article for instructions https://support.apple.com/en-ca/HT204351.

If the problem still persists, please contact support and we will happily dig deeper to resolve your issue.