Troubleshooting

My Account

• How do I delete my Optimity account?
• How do I change my notification settings for Optimity?
• How do I change my phone number?
• How do I change my email address?
• Phone Verification

Troubleshooting

• Can I still use the app if I travel outside of Canada/US?
• My Fitbit device is not connecting
• My Apple Health steps are not syncing
• My Google Fit steps are not syncing
• My Fitbit is not syncing
• When I try to add a friend in the app, I get a message that says ‘unspecified error’. How can I make this work?

FAQ

• Dynamic Step Goal
• How does the streak system work?
• How do I update my app?
• How are raffle winners announced? How do I know if I won?
• Will you have the same rewards partners as before?
• What devices are supported?

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